Bonanza Return and Refund Policy

This Return and Refund Policy applies to all transactions completed through the Bonanza platform. This policy should be read together with the Bonanza Terms of Service and Seller Agreement. In case of any conflict, the Terms of Service shall prevail.

1. Return and Refund Requests

1.1 Buyers may request a return or refund for purchased items before the expiration of the Bonanza Transaction Protection period.

1.2 Bonanza Transaction Protection is a service provided by the Platform to assist in resolving disputes between buyers and sellers.

1.3 Buyers and sellers should first attempt to resolve disputes through the Platform communication system. If negotiation fails, buyers may submit a formal request for review and processing by the Platform.

1.4 The Platform acts only as a transaction coordinator and is not a party to the actual sales contract.

2. Eligible Reasons for Return or Refund

Buyers may request a return or refund only under the following circumstances:

• Item not received

• Item damaged upon delivery

• Manufacturing defects or item not functional

• Item incomplete or missing accessories

• Item significantly differs from the seller's description

• Incorrect specifications received, such as wrong size or color

• Return agreed upon in writing by both parties

• Counterfeit or infringing item received

• Items eligible for no-reason returns under specific categories

• Other situations where returns are legally permitted

Note: "Change of mind" returns apply only to certain item categories and sellers and must meet related conditions.
Counterfeit item policy applies only to Platform-certified seller categories.

3. Request Process

3.1 All return or refund requests must be submitted through the official Bonanza platform.

3.2 Each request will be independently reviewed, and a decision will be made based on the evidence provided.

3.3 Buyers must return items to the designated address within ten calendar days after receiving return instructions, if requested by the Platform.

3.4 Failure to return the item as instructed may result in the request being considered withdrawn.

3.5 The Platform’s decision on returns and refunds is final and binding for both parties.

3.6 If the buyer has initiated legal proceedings regarding the transaction, official documents must be submitted to the Platform. The Platform may decide to freeze related funds until the legal process concludes.

4. Preferred Seller Terms

4.1 Preferred Sellers are those approved in writing by the Platform to participate in the Bonanza Preferred Seller Program.

4.2 Refund or return decisions approved by the Platform are binding on Preferred Sellers.

4.3 The Platform will notify Preferred Sellers via email and arrange the return of items to a local address provided by the seller.

4.4 If no valid local address is provided or the seller refuses to accept the return within a reasonable timeframe, the Platform may handle the item at its discretion, and the seller will be deemed to have relinquished ownership.

4.5 If no objection is raised within seven days regarding the return, the seller will be deemed to have accepted it.

4.6 Preferred Sellers may appeal the Platform’s decision, but the Platform’s final decision is binding.

5. Standard Seller Terms

5.1 Standard Sellers are those not participating in the Preferred Seller Program.

5.2 Upon receiving a return or refund request, the Platform will notify the seller and provide a specified period to respond.

5.3 If the seller fails to respond within the timeframe, the Platform may make a decision based on available evidence.

5.4 The Platform will review evidence from both parties and make a final determination.

6. Condition of Returned Items

6.1 Buyers must ensure returned items remain in original condition, including packaging, labels, and all included accessories.

6.2 Buyers are advised to take photos or record an unboxing video as evidence when receiving the item.

6.3 Severe damage caused by the buyer may affect the refund outcome.

7. Return Shipping Costs

7.1 If the return is due to seller reasons, including damaged, defective, or incorrect items, the seller bears the return shipping cost.

7.2 If the return is due to buyer reasons, prior seller consent is required, and the buyer bears the shipping cost.

7.3 In case of disputes regarding shipping costs, the Platform will decide based on the circumstances.

8. Refund Process

8.1 The Platform will process refunds after confirming that the returned item meets eligibility criteria.

8.2 If the seller does not confirm receipt within the specified time, the Platform may process the refund based on logistics information and evidence.

8.3 Refunds will be returned to the buyer’s original payment method.

8.4 Bank or payment processor handling times may affect when funds are credited.

9. Communication Obligations

9.1 The Platform encourages buyers and sellers to resolve disputes through communication whenever possible.

9.2 Buyers should first contact sellers to address after-sales issues.

9.3 Sellers should respond promptly and professionally to buyer requests.

10. Disclaimer

10.1 The Platform provides technical services and does not guarantee product quality.

10.2 The Platform reserves the right to reject requests in cases of fraud, abuse of the return policy, or malicious activity.

10.3 The Platform may modify this policy at any time, which will take effect once published on the Platform.